Fresh, sealed food is the promise. If we missed it, we will make it right.
Freshness promise
If your order arrives damaged, leaking, stale or different from what you ordered, contact us within 7 days of delivery and we will replace it or refund you.
How to ask for a replacement or refund
- Message us on WhatsApp or email support@mewazar.pk.
- Send your order number and clear photos of the product and the packaging.
- We will review your request and reply as soon as we can, usually within one working day.
Refunds
- Approved refunds are sent to the account you paid from, or to a wallet or bank account you choose for Cash on Delivery orders.
- Refunds are processed within 3 to 7 working days after approval.
What we cannot take back
- Opened or partly used food items, unless there is a quality problem.
- Products damaged after delivery by storage or handling.
- Requests made after 7 days from delivery.
Cancelling an order
You can cancel before the parcel is dispatched. Message us as soon as possible with your order number.